For those who are not yet familiar with the company, Citibank Brazil offers a variety of credit solutions, including personal loans. In addition to regular loans, the bank also offers other credit options to suit different customers.
Buying your own home, car or apartment is still one of the biggest dreams for most Brazilians, isn't it? Well, with that in mind, our portal, Digital Seguro, has gathered a series of information that will certainly help you learn about how Citibank, one of the most prestigious banks in the country, works.

One piece of information that is not widely publicized is that Citibank is not a bank that operates completely independently. According to official information, since November 1, 2011, Itaú Unibanco took over Citibank's retail operations in Brazil and became responsible for customers, products and services.
How Citibank Personal Financing Works
Citibank/Itaú Unibanco offers several personal loan options to suit different customers. Find out which one is best for you.
How Citibank Personal Loan Works – Citi Crédito Installamento
In this modality, the amount borrowed depends on your credit analysis. After approval, the money is available within 48 hours and is deposited directly into the customer's account. The loan can be paid in up to 48 months, with the first installment in 45 days.
How Citibank Personal Loan Works – Citi Single Installment Credit
As the name suggests, in this category you apply for a loan and pay for it in a single installment. The term to pay off the loan is a maximum of 90 days.
How Citibank Financing Works –
Personal loans are one of the most widely used lines of credit on the market. And there is a reason for this demand: the release of funds is usually easy. Typically, when applying for a personal loan, the bank or financial institution performs a credit analysis and, if approved, the money is released into the customer's account easily. It is a type of credit that has disadvantages, such as high interest rates, but it can be a solution in some cases.
Check out two situations in which a personal loan can help you!
It is an easy way to get your personal loan. To apply for Citi Digital Credit, you do not need to prove your income and you can apply online or through ATMs. The amount to be borrowed will depend on the credit analysis carried out by the bank and can be paid in up to 48 months, with the first installment due in 45 days.
Documentation for Citibank/Itaú Unibanco financing
The documentation to ensure that the analysis process is carried out is not that complicated, however, you need to pay attention to the details. Check out the main rules below to ensure that you have approval for analysis.
First of all, for current account holders, to apply for personal financing from Citibank, you need to go to a branch with the following documents:
- ID;
- CPF;
- Proof of Income;
- Proof of Residence.
Now, for those who do not have a checking account at Citibank/Itaú Unibanco the rules are different, check out what you need to have
For those who are not yet account holders, you will need to open an account. To do this, go to an Itaú or Citibank branch with your ID, CPF, current proof of income, proof of income for the last three months, and a copy of your most recent personal income tax return with the delivery receipt (if you have filed income tax).
However, even then, you may open a checking account and not have your credit approved.
Citibank/Itaú Unibanco personal financing interest rate
The average interest rate charged by Citibank was not reported to the Central Bank. However, Itaú Bank's rate is 4.38% per month. The lowest interest rate charged by banks that offer personal loans is 1.44% per month.
Compare and apply for financing online
In addition to Citibank, there is also an interesting alternative to make your search easier: using online personal loan services. Through online personal loans, you can get assistance without leaving your home and it is much easier to compare the conditions of each company.
But do you still have questions about how Citibank's credit line procedures work? Then contact the official channels:
CITIBANK official service channels
SAC – Citibank Customer Support Service
For those people who may be dissatisfied with the Bank, as well as its interest rates, fines, etc. This service channel is exclusively for canceling contracts, complaints and institutional information about products and services. Contact us at 0800-979-2484. In case of hearing impairment, please call 0800-722-2484.
Opening hours: Monday to Friday, from 8:00 am to 6:00 pm, except national holidays.
SAC – CitiService: Account Holders, Citi Brokerage and Credicard Financing
For those who live in cities such as São Paulo, Rio de Janeiro, Belo Horizonte, Salvador, Minas Gerais, the telephone numbers are: (11) 2109-2484 (capitals and metropolitan regions)
0800-709-2484 (other locations).
It is important to pay attention to the opening hours during this period of the new coronavirus pandemic: Monday to Friday, from 8:00 am to 6:00 pm, except national holidays.
SAC – Credicard Credit Card
How about the CITIBANK Credit Card? Is it possible? How could it not be? Wouldn't one of the largest banks in Brazil operate credit card lines in the market?
Well, dear readers of the Digital Seguro portal, if you are interested in this type of service, you need to know the service channels and clear up any doubts you may have about this credit card line.
Phones: 4090-1100 (capitals and metropolitan regions)
0800-770-1100 (other locations)
Telephone number for the hearing or speech impaired: 0800-724-2400
Citibank Ombudsman
Phones: 0800-970-2484
Telephone number for the hearing or speech impaired: 0800-722-2484
Opening hours: Monday to Friday, from 10:00 am to 4:00 pm, except national holidays or holidays in the city of São Paulo.
