The COVID-19 pandemic crisis has led many people to worry about their bills, especially energy and water bills. In Acre, Energisa, a company that operates in the region, is seeking measures to make it easier for its customers to pay their bills.
For consumers, where costs are lower, such as homes and small businesses, down payments and installments will be easier.
The company has agreed to help its customers by temporarily avoiding cuts due to the pandemic. The moment calls for sensitivity in maintaining economic balance. Although the measures will be analyzed according to the profile of each customer.
Energisa helps you find your customers
Measures to negotiate bills can be done without leaving home, without time limits, through digital channels, WhatsApp, the Energisa website and call center. Digital networks are being used, even to avoid crowds and maintain isolation and contact, obeying the rules of Aneel (National Electric Energy Agency).
Payment methods can be made through traditional channels, bank apps, 24-hour banks, bank branches, among others.
The recommendations are to avoid crowds, follow the isolation rules during the pandemic, and make payments through digital channels, direct debits. Therefore, payment can also be made at the bank branch.
Energisa seeks to help pay bills according to each customer's profile, in the best way possible, in accordance with isolation and following the rules as they are being passed on.
It provides resources for payment without crowds, but if it is necessary to go for personal payment, avoiding preventive care. Measures include avoiding contact at a distance of at least 1 meter, use of alcohol gel when in contact with devices. The moment calls for companies to think about workers during the pandemic and help so that everyone gets through this crisis together.